DDDuma Dlamini
@dumadlamini
Senior sales and customer service leader driving team performance and operational excellence.
CanadaWhat I'm looking for
I am a results-driven senior leader with 15+ years of experience in sales, customer service, and operations within dealership and service center environments. I consistently exceed targets by focusing on process improvement, KPI management, and quality assurance.
At Dilawri Group I directed Sales and Service across 17 dealerships, led province-wide training, and managed appointment operations to boost revenue and efficiency. I hired, trained, and coached teams to deliver consistent KPI overachievement and improved appointment quality through audits and standards.
My background includes roles in credit services, customer service, and cash office operations, where I strengthened client relationships and retention through clear communication and proactive problem solving. I have a Business Administration diploma and additional training in MS Office and business communications.
I am recognized for leadership and measurable impact, including Regional Employee of the Year and multiple achievement awards. I bring a collaborative, improvement-focused approach and am motivated to lead teams toward sustained performance gains.
Experience
Work history, roles, and key accomplishments
Assistant Business Development Centre Manager
Dilawri Group of Companies
Apr 2015 - May 2025 (10 years 1 month)
Directed Sales and Service departments across 17 dealerships, increasing revenue and operational efficiency and leading province-wide training programs that boosted BDC performance; audited outbound calls to improve appointment quality and earned Regional Employee of the Year (2018).
Business Development Centre Team Lead
Dilawri Group of Companies
Sep 2014 - Apr 2015 (7 months)
Led BDC team operations and acted as manager, ensuring KPI achievement and continuity of service during managerial transition.
Appointment Coordinator
Dilawri Group of Companies
Oct 2012 - Sep 2014 (1 year 11 months)
Managed appointment scheduling and customer communications across dealership locations, supporting sales and service teams to maximize booking quality and conversion.
Credit Specialist Service Representative
Carlson Marketing Group
Jan 2006 - Dec 2009 (3 years 11 months)
Advised clients on credit maintenance and tailored financial solutions, maintained accurate records and processed billing and lost card reports to improve retention.
Cash Office / Service Appointment Coordinator
Dean Myers Chevrolet Buick GMC Corvette
Jan 2004 - Dec 2006 (2 years 11 months)
Managed cash office duties and coordinated service appointments to support dealership operations and improve customer service flow.
Customer Service / Sales Agent
Olympia Tile
Jan 1999 - Dec 2004 (5 years 11 months)
Provided customer service and sales support, driving transactions and maintaining client relationships in a retail environment.
Education
Degrees, certifications, and relevant coursework
Unknown
Certificate, Business Communications
2000 - 2001
Completed a certificate program in MS Office and Business Communications in Toronto.
Swaziland School of Technology
Diploma, Business Administration
1991 - 1995
Completed a Business Administration Diploma focused on foundational business principles and administrative practices.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
Interested in hiring Duma?
You can contact Duma and 90k+ other talented remote workers on Himalayas.
Message DumaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
