Gora Nayak
@goralnayak
Customer-service driven management professional focused on operational excellence and team leadership.
CanadaWhat I'm looking for
I am a customer-service driven management professional with experience in front-line member support, contact-centre operations, and retail supervision across Canada and India.
I have led shift teams, handled high-volume inbound and outbound customer interactions, managed scheduling and cash reconciliation, and prepared operational reporting and presentations to support decision-making.
I seek to add measurable value through process improvements, staff development, and dependable service delivery while maintaining a strong work ethic and positive, resourceful approach.
Experience
Work history, roles, and key accomplishments
Membership Road Service Advisor
CAA Club Group
Nov 2024 - Jun 2025 (7 months)
Handled inbound calls, assessed member needs, dispatched roadside services, and escalated complex issues to ensure timely member resolution and satisfaction.
Customer Connections & Maintenance
Toronto Hydro - Optima Communications
Mar 2023 - Aug 2024 (1 year 5 months)
Managed inbound/outbound customer calls, scheduled appointments, maintained Excel records of appointments and bills, and prepared PowerPoint presentations for weekly meetings.
Customer Service Associate
Sitel
Dec 2021 - May 2022 (5 months)
Documented customer inquiries in account records, recommended process improvements, participated in training, and met organizational customer service objectives working remotely.
Shift Supervisor
Pizza Hut
Oct 2020 - Nov 2021 (1 year 1 month)
Supervised shifts to deliver top-quality guest experience, managed cash reconciliation, inventory, staff development, and ensured compliance with health and safety standards.
Business Development Executive
Living Colors
Jul 2016 - May 2018 (1 year 10 months)
Sought new business opportunities, identified client needs, built long-term client relationships, and coordinated meetings between prospects and account executives.
Education
Degrees, certifications, and relevant coursework
MTMohawk College of Applied Arts and Technology
Post-Graduation Diploma, International Business Management
2019 - 2020
Completed a Post-Graduation Diploma in International Business Management at Mohawk College from 2019 to 2020.
MTMohawk College of Applied Arts and Technology
Post-Graduation Diploma, Supply Chain Management
2019 - 2019
Completed a Post-Graduation Diploma in Supply Chain Management at Mohawk College in 2019.
Maharaja Sayajirao University
Bachelor of Business Administration, Business Management
2015 - 2018
Completed a Bachelor of Business Administration in Business Management at Maharaja Sayajirao University from 2015 to 2018.
Availability
Location
CanadaAuthorized to work in
Job categories
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