DUDreametop User
@dreametopuser
Customer-focused remote customer service and virtual assistant professional.
NigeriaWhat I'm looking for
I am a friendly, reliable, and detail-oriented customer service professional with experience supporting fintech, real estate, and executive teams. I excel in high-volume support environments, using Zendesk, Freshdesk, HubSpot and CRM tools to resolve issues efficiently and maintain accurate records.
As a virtual and executive assistant I managed executive calendars, coordinated remote workflows, and supported lead generation that contributed to measurable revenue growth. I have a track record of improving retention, reducing operational costs, and supporting large transactions and promotional campaigns.
I bring strong communication, time management, multitasking and problem-solving skills, and I seek a full-time remote role where I can deliver warm, efficient service and contribute to process improvements and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Fintech Company
Jan 2024 - Present (1 year 10 months)
Responds to customer inquiries across phone, email, and social media using Zendesk and Freshdesk, resolving complaints promptly and managing up to 100+ client calls daily while maintaining accurate CRM records.
Virtual Assistant
SupportBridge Company
Sep 2022 - Dec 2023 (1 year 3 months)
Managed executive email/calendar and remote team workflows, entered accurate data into HubSpot CRM and resolved 90% of client issues within 2 hours, improving operational efficiency and reducing paperwork by 40%.
Executive Assistant
PWAN Ruby Real Estate Ltd
Jan 2020 - Aug 2022 (2 years 7 months)
Managed CEO calendar and travel, supported lead generation contributing to 25% new client growth, and cultivated relationships with high-net-worth clients increasing retention by 40%; helped reduce operational costs by ₦1.2M.
Education
Degrees, certifications, and relevant coursework
Ritman University
Bachelor of Science, Mass Communication
2021 - 2024
Activities and societies: Served as SUG Vice President and awarded for contributions to the school union.
Completed a Bachelor of Science in Mass Communication at Ritman University from 2021 to 2024.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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