At Norfolk Southern, I lead customer logistics operations for intermodal transportation, monitoring claims, invoices, disputes, customer communications, and direct-report activity to keep service issues moving toward resolution.
I've supported routing, scheduling, load tracking, freight-charge verification, terminal coordination, and compliance with hazardous goods, import/export, and rail regulations. I use operational data to identify patterns, escalate concerns, and improve customer-focused business solutions.
Previously at VWR International, I spent a decade owning customer orders from initiation through resolution, expediting shipments, troubleshooting issues, coordinating with suppliers and sales teams, and supporting revenue through product alternatives. I bring 20+ years of customer service, fulfillment, inventory, reporting, and process-improvement experience.
