I've managed strategic customer accounts and logistics operations at Emo Trans since 2010, coordinating inventory movement, shipment execution, order requirements, and delivery activities across internal teams.
As a Key Account Manager, I analyze operational and account data to identify service gaps and workflow issues, monitor KPIs, and resolve logistics problems to support on-time customer deliveries. I also mentor team members and promote consistent operational and customer service standards.
Previously, I led ocean import operations at Geodis Wilson and brokerage operations at Bax Global, supervising teams, planning workflows, training employees, and supporting international air and ocean shipments.
Across 20+ years in logistics and supply chain, I've worked with customers, vendors, carriers, and internal stakeholders to improve efficiency, maintain accurate documentation, and manage high-volume, time-sensitive shipments.
