Open to opportunities

Kim - HalleluYah

@kimhalleluyah

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Highly driven professional with experience in business-to-business supply chain organizations.

United States

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What I'm looking for

Seeking a challenging role that leverages my skills and experience in logistics, customer service, and data management to drive business growth and customer satisfaction.

As a seasoned professional with over 10 years of experience in the PE chemical business, I have developed a strong background in logistics, customer service, and data management. My expertise lies in effectively serving customer bases, maintaining customer service teams, and identifying and solving internal and external issues. I am skilled in process implementation, planning procedures, and performance metrics, with a comprehensive knowledge of HTSUS classifications and duties.

I have a proven track record of developing and designing transportation strategies and processes at the regional level, with experience handling foreign to foreign shipments and working knowledge of US Customs Regulations. I am proficient in Microsoft Office suite, Access, and SAP, with strong strategic thinking, verbal, and writing skills.

Throughout my career, I have demonstrated my ability to work collaboratively, think analytically, and drive results. I am committed to continuous improvement and operational excellence, with a strong focus on quality and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Order Management Specialist

Current

Ketjen LLC

Oct 2022 - Present (2 years 8 months)

Responsible for managing the order fulfillment process, acting as a liaison between customers and internal resources. Documented customer feedback, participated in process improvements, and ensured timely communication of order status.

SAP Fulfillment Customer Service Process Improvement Documentation Management Communication Problem Solving

Sr. Customer Experience Representative

Westlake Chemicals Inc.

Aug 2015 - Sep 2022 (7 years 1 month)

Established and processed customer orders, coordinated shipments, and communicated with customers regarding order status. Ensured compliance with company policies and participated in continuous improvement initiatives.

SAP Customer Service Order Processing Documentation Communication Continuous Improvement

Import Logistics

Brenntag Latin America

Jun 2012 - Aug 2015 (3 years 2 months)

Assisted in transitioning global logistics operations and managed logistics processes from Asia to North America. Coordinated with various stakeholders to ensure timely shipments and provided HTSUS classifications.

Logistics Coordination Supplier Management Documentation Management Communication Process Automation

Export Logistics

Richard, Wayne & Roberts for Westlake Chemicals

Nov 2011 - Jun 2012 (7 months)

Coordinated international freight movements and managed customer orders from receipt to delivery. Acted as a liaison between sales and customers to ensure product availability and compliance with credit policies.

SAP Customer Service Documentation Freight Management Communication Problem Solving

Logistics Supervisor

BDP International

Apr 2006 - Nov 2011 (5 years 7 months)

Supervised logistics operations, coordinated international exportation of cargo, and trained new employees. Participated in management leadership programs and ensured compliance with quality policies.

Logistic Management SAP Team Leadership Training Compliance Reporting Customer Service

Export Coordination

M.G. Maher & Co., Inc.

Nov 2000 - Apr 2006 (5 years 5 months)

Coordinated international transport of cargo via ocean and air, prepared documentation per country requirements, and managed documentation for tanker bulk shipments.

Documentation Management Communication Problem Solving