Open to opportunities

Roberta Smith

@robertasmith

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Experienced Client Success and Logistics Professional with proven success.

United States

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What I'm looking for

I am looking for a role that values client relationships and offers growth opportunities.

I am an experienced and highly detail-oriented Client Success and Logistics Professional with over 10 years of proven success in logistics coordination, account management, and client relationship development. My expertise lies in overseeing daily operations, resolving client issues, and streamlining supply chain functions to ensure a seamless customer experience.

Throughout my career, I have demonstrated strong analytical thinking and excellent communication skills, which have enabled me to build positive relationships with both internal teams and external partners. At TNC Logistics, I led day-to-day logistics operations, ensuring timely and cost-effective deliveries while maintaining high levels of customer satisfaction. My proactive approach to managing client relationships has consistently resulted in long-term partnerships and business growth.

Experience

Work history, roles, and key accomplishments

Logistics Manager

TNC Logistics

Jan 2016 - Dec 2025 (9 years 11 months)

Led daily logistics operations, including warehouse organization, shipment planning, and route plotting, ensuring timely and cost-effective deliveries. Oversaw customer service, transportation, and warehouse teams, resolving issues to maintain service excellence and long-term client relationships. Maintained accurate records using inventory software, scheduled deliveries, processed invoices, and t

Logistics Coordination Supply Chain Management Customer Service Inventory Management SAP Microsoft Office Suite Strategic Planning

Account Manager

A & R General Contractors

Jan 2011 - Dec 2016 (5 years 11 months)

Served as the primary liaison between the company and clients, ensuring client needs were met with efficiency and professionalism. Proactively managed client relationships by resolving concerns, generating progress reports, and maintaining consistent communication. Collaborated with internal departments to optimize service delivery, identify new business growth opportunities, and ensure services w

Client Relationship Management Account Management Customer Service Business Development Upselling Communication Strategic Planning CRM Software Microsoft Office Suite

Education

Degrees, certifications, and relevant coursework

Passaic County College

Associate Degree, Business Administration

Completed an Associate Degree in Business Administration, gaining foundational knowledge in business operations, management, and administrative practices. This program provided a comprehensive understanding of core business principles relevant to various industries.