Shelby Ortiz

As an Operations Coordinator, I managed customer service activities, coordinated logistics for loads, implemented inventory control measures, and optimized processes to enhance operational performance. I also facilitated supplier coordination and fostered team collaboration to achieve project goals.

In my role as Front End Supervisor, I provided customer support, managed cash register operations, and ensured a pleasant shopping experience. I also restocked merchandise and resolved conflicts using strong problem-solving skills.

In my role as a Driver Check-in Clerk, I ensured the accuracy of drivers' documentation, provided exceptional customer service, and assisted operations by monitoring various reports. I handled freight documentation and managed communications with drivers and customers.

As an Interview Specialist, I facilitated the hiring process by scheduling interviews, creating assessment guidelines, and recruiting candidates. I also attended hiring events and improved performance optimization techniques for workforce satisfaction.

As an Office Clerk, I organized documentation, provided customer service, and supported account managers with clerical tasks. I processed accounts payable and receivable, ensuring timely delivery of freight and maintaining accurate financial records.