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Theodis Pointer

@theodispointer

Inside Sales Representative at Priority1 who coordinated freight quotes and shipments for commercial clients.

At Priority1, I supported commercial clients across the shipping lifecycle, from freight quotes and shipment coordination to post-delivery follow-up. I communicated with carriers and internal operations teams to support on-time pickups and deliveries, and addressed shipment risks before they affected customers.

At MedEvolve, I handled inbound scheduling, billing, and service inquiries while documenting interactions in line with HIPAA requirements. Earlier, I reviewed transaction disputes at FIS Global and supervised front-end operations at Kroger.

Experience

Work history, roles, and key accomplishments

Inside Sales Representative

Priority1

Aug 2024 - Dec 2025 (1 year 4 months)

Managed full shipping lifecycle support including freight quoting, shipment coordination, and post-delivery follow-up for commercial clients. Coordinated with carriers and internal teams to ensure on-time pickup and delivery, and consistently met or exceeded monthly sales metrics.

Freight Quoting Carrier Coordination Shipment Tracking Customer Retention Rate Accuracy Logistics Coordination Communication Skills Problem Solving

Call Center Agent

MedEvolve

Aug 2023 - Mar 2024 (7 months)

Handled high volume of inbound calls resolving scheduling, billing, and service inquiries with efficiency and professionalism. Accurately documented interactions, maintained HIPAA compliance, and improved first-call resolution rates.

Volume Coordination Data Accuracy Time Sensitive Information Communication Problem Solving Documentation HIPAA compliance

Chargeback Customer Associate

FIS Global

Jan 2021 - Jan 2023 (2 years)

Managed complex financial cases requiring detailed review, documentation accuracy, and deadline adherence. Investigated transaction disputes and collaborated with banks and merchants to resolve discrepancies.

Documentation Control Deadline Management Analytical Reviews Dispute Resolution Compliance

Customer Service Manager

Kroger

Jan 2020 - Jan 2021 (1 year)

Supervised daily front-end operations, ensuring efficient workflows and customer satisfaction. Trained and coached team members, resolved escalated issues, and managed scheduling, cash handling, and operational reporting.

Supervision Training Customer Service Scheduling Cash Handling Operational Reporting Process Improvement

Customer Service Associate

VF Outlet

Jan 2018 - Jan 2019 (1 year)

Supported daily retail operations through customer assistance, transaction processing, and inventory coordination. Maintained organized service areas to support efficient workflow and customer experience.

Customer Service Transaction Processing Inventory Coordination Organization