DreAisha Lewis

I am a dedicated Customer Service professional with a strong background in business management and client relations. My experience includes roles such as Operations Associate at Arcxis and Client Service Specialist at Auto-Fit Inc., where I have honed my skills in managing client relationships, maintaining customer records, and driving revenue growth through effective communication and conflict resolution.

In my role at Arcxis, I have successfully researched transactions to ensure accurate payment applications, managed essential client and internal team relationships, and assisted in developing best practices and operational procedures. I have also established and maintained a CRM database within Salesforce, improving data accuracy and consistency across accounts.

At Auto-Fit Inc., I analyzed internal policies and processes to address customer complaints and inquiries, prepared customer invoices, and conducted research to develop viable solutions. I managed high-volume order requests within a queue-driven environment while adhering to strict service level agreements and metrics.