Douglas Witt

Founded and operated The Pumperly Company LLC, providing fractional advisory services to B2B payments, FinTech, and SaaS companies, including workflow automation and AI/LLM-driven process improvement recommendations. Advised leadership teams on sales pipeline design, customer onboarding frameworks, and retention strategy.

Managed over 200+ accounts generating $30M+ in ARR with a 2% churn rate, responsible for more than 45% of total company ARR as the first Customer Success Manager hire. Tripled annual revenue target within the first 9 months through strategic relationship management, proactive customer engagement, and executive-level business reviews.

Developed and managed B2B channel partnerships that helped expand the Metis ecosystem during a period of rapid growth. Led platform growth from testnet launch to more than 2M unique wallets and $750M+ in Total Value Locked.

Drove rapid network expansion by personally selling and deploying 250+ BTMs across a 12-state territory, ranking #1 in sales performance. Exceeded quota by 150%+ for monthly / quarterly periods, recognized as top sales performer in Q2 and Q3.

Managed a remote post-sales portfolio of 800 local dealer accounts tied to a $720K book of business. Partnered with Account Executives to lead QBR preparation and presented business reviews to executive stakeholders at client organizations.

Expanded the dealer network by 20 partners and increased monthly sales by 30% through process improvements and CRM optimization. Led post-sales and operations process design for a Series A startup, building a formal Customer Success function through CRM implementation.

Managed teams of 50-70 associates during off peak shifts and 100-120 associates during peak operations in a high-volume fulfillment environment. Developed weekly forecasts and labor plans to meet site volume, productivity, and throughput targets.

Co-founded and scaled an e-commerce and wholesale manufacturing startup, selling 40K+ units and grew sales by 150% through digital marketing and cold outbound outreach. Improved supply chain operations and production processes, increasing efficiency by 500% through automated filling and labeling equipment.

Served as a Non-Commissioned Officer responsible for team discipline, performance standards, and day-to-day leadership in a high pressure operational environment on the Korean DMZ. Developed platoon performance standards across 11 gunnery exercises, improving average tank performance by 25%+.

Master of Science in International Business from the University of Texas at Dallas, completed in 2018.

Graduate Certification in Corporate Innovation from the University of Texas at Dallas, completed in 2018.

Bachelor of Science in Supply Chain Management from the University of Texas at Dallas, completed in 2016.