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Andrew Nelson

@andrewnelson3

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Customer success manager at Tinted Media, retaining 95% of clients while growing revenue through upsells.

United States

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At Tinted Media, I own customer success for 30+ SMB–MM clients, guiding marketing strategy, ad optimization, and sales best practices. I maintain a 95% retention rate and expand revenue through higher-tier packages and longer-term contracts.

At The Pipeline Group, I led a team supporting 40 enterprise clients and 80 SDRs across NAM, EMEA, and APAC. I designed GTM and sales strategies that drove a 200× increase in ARR, and enterprise onboarding reached a 90% go-live rate within 30 days.

Earlier at The Pipeline Group, I advised clients on GTM strategy and built outbound campaign architecture across email, phone, and LinkedIn. At Yelp, I managed 15+ accounts and improved clients’ business profiles, contributing to a 20% increase in new business over two months.

Experience

Work history, roles, and key accomplishments

Current

Manager, Customer Success Marketing

Current

Tinted Media

Oct 2025 - Present (1 year)

Own customer success for 30+ SMB–MM clients, leading marketing strategy, ad optimization, and sales best practices. Maintain a 95% retention rate through proactive account management and upsell clients into higher-tier packages.

Customer Success Marketing Strategy Ad Optimization Sales Account Management Churn Prevention Upselling CRM QBRs

Manager, Digital/Affiliate Partner Success

Community Outreach Partners

May 2025 - Aug 2025 (3 months)

Supported partner marketing alignment and compliance across multiple digital programs.

Partner Marketing Compliance Digital Programs

Manager, Sales Operations & Customer Success Operations

The Pipeline Group

Jul 2023 - Apr 2025 (1 year 9 months)

Led a global team of 2 Sales Operations and CS Managers supporting 40 enterprise clients and 80 SDRs. Designed and implemented scalable GTM and sales strategies, driving a 200x increase in ARR and achieving a 90% go-live rate within 30 days.

Sales Operations Customer Success Operations GTM Strategy Enterprise Onboarding QBRs Retention Upselling ARR Growth Team Leadership

Sr. SDR & Business Account Manager

The Pipeline Group

Apr 2021 - Jul 2023 (2 years 3 months)

Managed 10 clients post-onboarding as their strategic GTM advisor and Account Success Manager. Built outbound sales campaign architecture across all channels.

Account Management GTM Strategy Outbound Sales Campaign Architecture Email Phone LinkedIn

Account Executive

Yelp

Oct 2019 - Jan 2020 (3 months)

Managed 15+ accounts while enhancing their Yelp business profiles, leading to a total 20% increase in new business for each client over a two-month span.

Account Management Google Business Profile Optimization Sales