Open to opportunities

Katrina Angelica Moyano

@katrinaangelicamoyan

Message

Dynamic professional with expertise in customer service and quality assurance.

Philippines

Message

What I'm looking for

I am looking for a role that values customer experience and offers opportunities for professional growth.

I am a dynamic and results-driven professional with a proven track record in customer service, quality assurance, social media ad evaluation, and research. My experience as a Customer Service Representative and Call Quality Analyst has equipped me with the skills to enhance customer experiences and optimize performance effectively. I pride myself on my analytical acumen and attention to detail, which I apply to every project I undertake.

In my recent role as a Research Assistant at Real Data, Inc., I specialized in precise data entry and construction progress oversight. I have a knack for extracting public records from municipal websites and monitoring construction project milestones, ensuring that all data is accurate and up-to-date. My background in evaluating social media ads has further honed my ability to ensure targeted and impactful campaigns, allowing me to contribute valuable insights and data-driven solutions.

Experience

Work history, roles, and key accomplishments

Current

Researcher Assistant

Current

Real Data, Inc.

Jan 2024 - Present (1 year 11 months)

Specialized in precise data entry, construction progress oversight, and permit management for a Construction Director. Proficiently extracted public records from municipal websites and monitored construction project milestones.

Data Entry Monitoring Data Analysis

Social Media Ads Evaluator

Telus International AI

Jan 2022 - Present (3 years 11 months)

Conducted meticulous assessments of social media ads, ensuring content integrity for target audiences. Diligently identified and flagged fraudulent or malicious content to protect users.

Content Integrity Fraud Detection Malicious Content Identification User Protection Quality Assurance

Customer Service Representative

ResultsCX

Jan 2016 - Present (9 years 11 months)

Expert customer service representative adept at managing high-volume calls and swiftly resolving customer inquiries. Consistently delivered overall customer satisfaction through effective communication and problem-solving.

Customer Service Customer Satisfaction Problem Solving Communication

Quality Assurance Analyst

Call Criteria

Proficiently evaluated call scripts, significantly enhancing call center performance. Skilled at identifying training needs and developing improvement plans to boost call center efficiency.

Quality Assurance Performance Optimization

Education

Degrees, certifications, and relevant coursework

University of Luzon

Bachelor of Science in Accountancy, Accountancy

Studied the principles of accounting, financial management, and auditing. Gained foundational knowledge in business operations, taxation, and economic analysis.