Doro User

Provided bilingual English-French customer support across email, chat, and other channels, managing orders, shipping, returns, and product inquiries. Supported translation and localization initiatives by quality-controlling French content and AI-generated responses.

Provided bilingual customer support, assisting with product setup and resolving technical issues. Troubleshot and reported product errors, analyzed customer feedback, and maintained detailed client records.

Supported small-business clients throughout their customer lifecycle, investigating account issues and recommending solutions aligned with hiring and business goals. Collaborated with Product, Operations, Search Quality, and IT Aggregation teams to troubleshoot integrations and propose improvements.

Led sales and customer service activities, shared best practices, and coached team members on products, service, and performance. Managed store-level online website experience and supported customer-targeted marketing and email initiatives.

Managed store operations, scheduling, recruiting, training, client relationships, and customer experience. Owned inventory budgeting, forecasting, vendor sourcing, and wholesale supplier negotiations, achieving and exceeding sales targets.

Analyzed store traffic and display points and executed visual strategies designed to maximize sales. Designed marketing displays, developed floor plans, managed execution teams, and supported new store openings.

Advised customers, maintained stock levels, and supported visual merchandising and product presentation.

Created lesson plans and reports, supervised bilingual preschool education, and communicated with parents.

Completed one year of study in Languages, Literature & Foreign Civilizations with an English specialty.

Earned a BAC in Commercial Business Management.

Earned a High School Diploma in Tertiary Technological Science.