Natalia Boba
@nataliaboba
Trilingual remote support specialist resolving complex issues via chat and email.
United StatesWhat I'm looking for
I am a customer-focused support professional with 10+ years of experience resolving complex issues via chat, email, and written communication. I excel at troubleshooting, ticket management, and cross-functional collaboration using tools like Zendesk, Jira, Confluence, and Notion, and I am comfortable working in Agile/Scrum and async-first environments.
I have run end-to-end customer support and operations as a self-employed e-commerce seller and completed QA manual testing coursework, building hands-on experience with REST API basics, Postman, and test case design. I am trilingual (English, Russian, Romanian), experienced with AI content and automation tools, and open to remote, asynchronous, or night-shift roles where I can improve processes and deliver consistent customer outcomes.
Experience
Work history, roles, and key accomplishments
Resolved complex customer inquiries via chat and email, guided customers through multi-step troubleshooting, and managed high-volume cases while maintaining quality and response-time standards.
QA Manual Tester (Learner)
Self-Directed
Jan 2022 - Jun 2024 (2 years 5 months)
Completed QA manual testing coursework and wrote 50+ test cases for web applications, practiced REST API testing with Postman, and applied Agile/Scrum testing workflows and bug reporting.
E-commerce Seller & Customer Support
Self-Employed
Jan 2021 - Jun 2024 (3 years 5 months)
Managed end-to-end e-commerce operations across Amazon, Etsy, and Shopify, handling customer communications, order management, returns, and maintaining seller ratings through timely fulfillment.
Customer Service Representative
Hometown Hospitality Group
Dec 2014 - Feb 2021 (6 years 2 months)
Provided high-standard guest service in a fast-paced environment, resolved guest complaints professionally, and supported a diverse clientele in three languages.
Education
Degrees, certifications, and relevant coursework
State University of Moldova
Business and Administration
Studied Business and Administration at the State University of Moldova focusing on foundational business principles and administration practices.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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