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Zoubida Deeb

@zoubidadeeb

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Experienced customer service specialist with a passion for client satisfaction.

United States

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What I'm looking for

I am looking for a client-focused role that challenges me and allows for growth.

I am a highly motivated customer service professional with a proven track record of providing exceptional support in fast-paced environments. My experience spans over a decade, during which I have developed strong communication and problem-solving skills that allow me to build rapport with diverse clients and resolve issues efficiently.

Currently, I work as an AI Annotation Specialist, where I perform high-quality data annotation across various modalities, ensuring accuracy and consistency in all tasks. My previous role as a manager in a children's retail store honed my leadership abilities and taught me the importance of effective team management and customer engagement. I am passionate about driving positive customer experiences and am always looking for new challenges that allow me to leverage my skills.

Experience

Work history, roles, and key accomplishments

AI Annotation Specialist

DataForce/Transperfect

Jan 2024 - Present (1 year 6 months)

Performed high-quality AI data annotation across text and audio modalities, including intent labeling, named-entity tagging, sentiment annotation, and classification tasks. Conducted detailed audio annotation: verbatim transcription, speaker diarization, noise/event tagging, and prosody labeling.

Data Annotation Intent Labeling Speaker Diarization Data Validation

AI Training Expert

Outlier/Remotasks

Jan 2022 - Present (3 years 6 months)

Performed extensive research on the internet and conducted information evaluations. Conducted response writing and rating, data annotation, and video annotation. Reviewed many projects including fact checks, formatting, prompt quality, and response rating.

Internet Research Data Annotation Fact Checking Prompt Quality Content Review

Manager of Children's Retail Store

Please Mum

Jan 2010 - Present (15 years 6 months)

Directed staff to assist in merchandising and handled customer queries and cash controls. Improved profitability by executing daily, weekly, and monthly floor plan changes. Conducted job interviews, led employee performance evaluations, and rewarded top performers. Implemented loss prevention measures and ensured store security.

retail management Merchandising Customer Service Loss Prevention

Education

Degrees, certifications, and relevant coursework

Laurentian University

Bachelor's Degree in Law and Justice, Law and Justice

Studied the fundamentals of law and justice, gaining a comprehensive understanding of legal principles and their application. Developed strong analytical and critical thinking skills through coursework and practical exercises.