Dorothy Otieno
@dorothyotieno
I streamline executive operations, calendars, inboxes, travel, and CRM workflows.
KenyaWhat I'm looking for
I've supported founders, C-suite leaders, and small business owners by managing calendars, inboxes, travel, CRM pipelines, bookkeeping basics, and project workflows across time zones.
As an Executive Virtual Assistant on Upwork, I managed calendars and inboxes for three clients across four time zones, reduced email response times from 24 hours to under four, coordinated 15+ annual trips without scheduling conflicts, and supported HubSpot pipelines that contributed to a 20% increase in closed deals. I also turned rough notes into polished PowerPoint and Canva deliverables within 24 hours and trained two junior VAs, reducing onboarding from two weeks to five days.
Previously, I ran e-commerce operations on Etsy, covering product uploads, order processing, customer correspondence, SEO research, inventory tracking, pricing analysis, and high-volume client communications.
Experience
Work history, roles, and key accomplishments
>Managing daily calendars and inboxes for 3 clients across 4 time zones, cutting average email response time from 24 hours to under 4 hours.
>Coordinating domestic and international travel , flights, hotels, itineraries ,for 15+ trips per year with zero scheduling conflicts.
>Building and maintaining CRM pipelines in HubSpot, improving lead follow-up consistency and contributing to a 20% incre
>Managing daily store operations including product uploads, order processing, and customer correspondence.
> Conducting market and keyword research to improve SEO and visibility across Etsy’s search algorithm.
>Creating visually appealing product listings using Canva and coordinated fulfillment and inventory tracking.
>Analyzing store analytics to identify trends, optimize pricing, and increas
Education
Degrees, certifications, and relevant coursework
Dorothy hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
ZimbabweJob categories
Skills
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