Open to opportunities

Doris wambuichege

@doriswambuichege

Message

I manage B2B customer accounts, improving order accuracy, invoicing, retention, and cross-functional service delivery.

Kenya

Message

What I'm looking for

I'm seeking roles in customer success, account management, sales operations, customer support, operations coordination, or customer relationship management where I can improve customer experience, retention, order management, and business processes.

At Silafrica Ltd, I manage 230 active B2B customer accounts across the order-to-delivery process, using Syspro ERP to improve order accuracy by 25%, export documentation compliance by 30%, and invoicing accuracy by 20%.

Previously, at Meffier Global Intertrade and Bidco Africa Ltd, I improved customer satisfaction, repeat business, revenue, regional sales, and brand visibility through account management, customer support, upselling, trade marketing, and market development. I bring seven years of experience across manufacturing, B2B, FMCG, and trade marketing, with a focus on customer success, operational coordination, and stronger customer relationships.

Experience

Work history, roles, and key accomplishments

Current

Customer Relationship Executive

Current

Silafrica Ltd

May 2024 - Present (2 years 3 months)

Manage 230 active B2B customer accounts, process orders using Syspro ERP, and coordinate cross-functional teams to ensure efficient service delivery. Improved order accuracy by 25% and export documentation compliance by 30%.

Customer Relationship Management Account Management Order Management Syspro Export Documentation Cross functional Coordination Customer Satisfaction Inventory Planning Sales Forecasting Account Reconciliation

Customer Relationship Executive

Meffier Global Intertrade

Jan 2021 - Apr 2024 (3 years 3 months)

Managed customer inquiries and processed orders while collaborating with Sales and Marketing to improve satisfaction and revenue. Increased customer satisfaction by 25% and revenue by 15% through upselling and cross-selling.

Customer Support Order Processing Microsoft Office Upselling Cross Selling Customer Satisfaction Reporting Confidentiality

Area Trade Marketer

Bidco Africa Ltd

Oct 2018 - Dec 2020 (2 years 2 months)

Managed relationships with distributors, wholesalers, retailers, and minimarts while executing trade marketing campaigns. Increased regional sales by 30% and brand visibility by 35%.

Trade Marketing Account Management Market Research Negotiation Sales Presentations Customer Acquisition