Looking for a job

Alex Wambua

@alexwambua

I improve customer operations, build client partnerships, and drive business growth through CRM and service improvements.

Kenya

Message

What I'm looking for

I'm looking for a role where I can improve customer operations, build long-term client partnerships, support business growth, and use CRM insights and process improvements to strengthen service delivery.

I've improved customer operations at Teleperformance Kenya by resolving inquiries, optimizing workflows, and using customer feedback to raise satisfaction scores by 15%.

At Endeavor Africa Group, I pursued new business opportunities, built client and partner relationships, researched markets, and negotiated contracts to expand market reach.

My background also includes sales and marketing at Cooperative Bank of Kenya and Fairtrade administration, supported by a Bachelor of Commerce in Marketing from Kenyatta University.

Experience

Work history, roles, and key accomplishments

Operations Customer Expert

Teleperformance Kenya

Jan 2025 - Jul 2026 (1 year 6 months)

Managed daily customer operations, resolved inquiries, and collaborated with cross-functional teams to optimize workflows. Implemented a feedback system that increased customer satisfaction by 15% and spearheaded CRM integration.

Customer Service CRM Operations Management Feedback Analysis

Business Development Officer

Endeavor Africa Group

May 2023 - Dec 2024 (1 year 7 months)

Identified new business opportunities, built client relationships, and conducted market research. Negotiated contracts and closed deals, enhancing market share in targeted sectors.

Business Development Market Research Negotiation Client Relationships Sales Strategy

Fairtrade Assistant/Administration Clerk

Mar 2021 - Apr 2023 (2 years 1 month)

Supported Fairtrade certification processes and coordinated communication between producers and suppliers. Managed scheduling, logistics, and databases for operational efficiency.

Administration Documentation Coordination Database Management Compliance

Sales and Marketing Representative

Cooperative Bank of Kenya

Dec 2016 - Feb 2021 (4 years 2 months)

Managed key accounts, conducted market analysis, and utilized CRM to track leads and sales activities. Collaborated with marketing to design promotional materials.

Sales Marketing CRM Account Management Market Analysis