Open to opportunities

Winnie Ooga

@winnieooga

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Customer service and supply chain specialist focused on loyalty and efficient operations.

Kenya

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What I'm looking for

I’m looking for a role where I can strengthen customer satisfaction through CRM, while owning day-to-day inventory, procurement, and logistics improvements that cut errors, prevent stockouts, and support smooth operations.

I’m a customer service and supply chain specialist who strengthens customer satisfaction while streamlining procurement and logistics. I bring creative problem-solving and Customer Relationship Management (CRM) to deliver loyalty and operational efficiency.

In my customer-facing roles, I’ve resolved customer complaints with empathy, handled high-pressure situations professionally, and improved repeat business through accurate, timely support. I also support better user experiences by assisting customers in navigating the company website and placing online orders, while maintaining detailed records to ensure thorough follow-up and issue resolution.

On the supply chain side, I’ve prevented stockouts and overstocking by closely monitoring inventory levels and optimizing warehouse utilization. I’ve improved supplier lead times and enforced quality standards, streamlined shipping and receiving to reduce errors, and negotiated contracts to secure favorable terms and rates—coordinating logistics from start to finish during new product launches.

Experience

Work history, roles, and key accomplishments

Current

Direct Sales Representative

Current

Kenya Commercial Bank

Jun 2025 - Present (1 year 1 month)

Provided customer service and conducted door-to-door direct sales for SME clients while delivering sales reports and collecting feedback on bank products. Participated in product campaigns to ensure accurate product information was available to customers.

Door to Door Sales Customer Service Sales Reporting CRM

Direct Sales Representative

Kenya Commercial Bank (KCB)

Jun 2025 - May 2026 (11 months)

Delivered exceptional customer service while supporting SME banking solutions. Maintained accurate customer records in line with bank requirements, processed customer information, and prepared sales and activity reports within strict deadlines.

Customer Service SME Banking CRM Systems Transaction Processing Sales Reporting Microsoft Excel

Customer Service Representative

Premier Cookies Ltd

Oct 2023 - Nov 2024 (1 year 1 month)

Resolved customer complaints with empathy and managed disputes under pressure to improve loyalty and repeat business. Supported customers with online orders and maintained detailed interaction records to ensure timely follow-up and issue resolution.

Customer Service Complaint Resolution CRM Online Order Support Dispute Resolution Website Navigation Assistance

Supply Chain Assistant

Maclaren Autospares

Apr 2021 - Jul 2023 (2 years 3 months)

Monitored inventory levels and warehouse utilization to prevent stockouts and overstocking, and improved supplier lead times while enforcing quality standards. Streamlined shipping and receiving operations, supported logistics for new product launches, and negotiated contracts to secure favorable terms.

Inventory Management Warehouse Utilization Logistics Coordination Contracting Demand Forecasting Quality Standards

Procurement Intern

Kenagro Suppliers Ltd

May 2019 - Aug 2019 (3 months)

Maintained accurate procurement records for audit and decision-making, and supported budgeting by preparing weekly budgets and managing petty cash. Assisted with vendor selection and used demand forecasting techniques to help prevent stockouts and excess stock.

Procurement Support Vendor Selection Demand Forecasting Inventory Control Budgeting Petty Cash Management Cost & Quality Evaluation

Education

Degrees, certifications, and relevant coursework

Masinde Muliro University of Science and Technology

Bachelor of Commerce, Purchasing and Supply Chain Management

2016 - 2020

Grade: Second class honors (upper division)

Earned a Bachelor of Commerce in Purchasing and Supply Chain Management from Masinde Muliro University of Science and Technology. Graduated with second class honors (upper division).