Open to opportunities

Doreen Dawson

@doreendawson

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Results-driven sales professional with a passion for customer engagement.

Ghana

Message

What I'm looking for

I am looking for a sales role that allows me to leverage my skills to exceed targets and build long-term customer relationships in a dynamic and supportive environment.

I am a results-driven sales professional with over 2 years of experience in driving revenue growth through effective customer engagement and relationship-building. My journey in sales began at Bima Insurance, where I excelled as a Telesales Associate, handling over 60 sales calls daily and consistently exceeding sales targets. My ability to identify customer needs and provide tailored insurance solutions has not only contributed to my personal success but also to the overall revenue growth of the company.

In addition to my role at Bima Insurance, I have experience as a Mini Importer at Diidi's Mall, where I sourced and sold products while building strong customer relationships. My marketing efforts on social media have expanded our customer reach significantly. I also have a solid background in customer service from my time as a Cashier at Concowas Investment Ltd, where I managed customer interactions and maintained records using CRM systems. My educational background in Marketing from Wisconsin University College Ghana has equipped me with the necessary skills to thrive in the sales environment.

Experience

Work history, roles, and key accomplishments

Current

Mini Importer

Current

Diidi's Mall

Nov 2019 - Present (5 years 8 months)

Sourced and sold products to customers, building relationships and driving sales growth. Identified customer needs and provided tailored product solutions.

Product Sourcing Sales Social Media Marketing Product Marketing

Telesales Associate

Bima Insurance

Jan 2022 - Sep 2023 (1 year 8 months)

Generated sales leads and converted prospects into customers through effective product pitching and relationship-building. Handled over 60 sales calls daily, identifying customer needs and providing tailored insurance solutions.

Sales Customer Relationship Management Lead Generation Sales Pitching Data Analysis

Cashier

Concowas Investment Ltd

Mar 2015 - Oct 2019 (4 years 7 months)

Provided excellent customer service, handling cash and cheque collections and issuing receipts. Offered product recommendations and consultancy to customers, driving sales growth.

Customer Service Product Recommendations CRM Systems

Education

Degrees, certifications, and relevant coursework

Generation Ghana

Digital Customer Success Program, Digital Customer Success

Developed skills in digital customer success, product knowledge, and sales techniques. This program focused on enhancing abilities to manage customer relationships effectively in a digital environment.

Wisconsin University College Ghana

Bachelor of Arts, Marketing

Completed a Bachelor of Arts in Marketing, gaining comprehensive knowledge in marketing principles and strategies. The curriculum covered various aspects of market analysis, consumer behavior, and brand management.

Meridian Pre-University

Diploma, Marketing

Earned a Diploma in Marketing, focusing on foundational marketing concepts and practical applications. This program provided essential skills for understanding market dynamics and promotional activities.