Open to opportunities

Dorcas Dzeremo

@dorcasdzeremo

Message

I’m an SME Relationship Officer helping small businesses grow through outreach, onboarding, and tailored support.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can deepen client relationships, drive SME participation, and translate customer needs into tailored solutions—while working with a team that values measurable sales outcomes, clear service delivery, and continuous improvement.

Also a virtual assistant and customer service.

I’m an SME Relationship Officer with hands-on experience supporting small and medium business clients through outreach, onboarding, and follow-up engagement. I prospect and acquire SME clients through cold calls, field visits, and referrals, while building strong relationships that drive retention and repeat business.

I identify upselling and cross-selling opportunities, analyze client businesses, and recommend tailored financial or operational solutions to meet business needs. I also monitor client portfolios, ensure customer satisfaction, collaborate with internal teams for seamless service delivery, and track performance against sales targets to contribute to revenue growth.

Experience

Work history, roles, and key accomplishments

Current

SME Relationship Officer

Current

Small And Medium Enterprises Development Agency Of Nigeria

Sep 2025 - Present (9 months)

Prospected and acquired SME clients through cold calls, field visits, and referrals, and built strong relationships to drive retention and repeat business. Promoted SME-focused products and services, identified upselling and cross-selling opportunities, and monitored client portfolios to ensure high customer satisfaction and progress toward sales targets.

Cold Calling Client Onboarding Relationship Management Upselling Portfolio Monitoring Sales Targets Customer Satisfaction

Current

Customer Service & Personal Assistant

Current

Metropolitan Law Firm

Currently provides customer service and personal assistant support for operations at Metropolitan Law Firm.

Professional communication Customer Service Administrative Support Scheduling Support Client Handling Document Records Handling

SME Relationship Intern

Small And Medium Enterprises Development Agency Of Nigeria

Aug 2024 - Aug 2025 (1 year)

Supported SME relationship activities under the NYSC scheme by engaging clients to understand business needs and challenges. Conducted outreach to onboard SMEs into programs, promoted business development initiatives, maintained client relationships, and updated SME data for reporting and analysis.

Client Onboarding Promotion Reporting And Analysis Customer Support Administrative Assistance