Dorcas Adakole

I am a customer focused and results driven professional with over three years of experience in high volume customer support, inbound/outbound call handling, client relations, and CRM management. I act as the first point of contact, managing inquiries via phone, email, and remote channels with professionalism, empathy, and confidentiality.

I handle inquiries end-to-end—responding to clients, resolving complaints, de-escalating concerns, and logging interactions accurately for follow-ups. In fast-paced environments, I track engagement metrics, maintain strict confidentiality, and drive customer satisfaction through active listening and clear communication.

In my customer support and call center roles, I support front-desk operations and ensure visitors receive a welcoming, professional environment. I also manage outbound and inbound communication, identify client needs, recommend suitable service options, and update CRM records to improve response time and retention.

Beyond support work, I bring leadership and coordination experience from serving as Corp Camp Director with responsibility for coordinating over 2000 NYSC Corp Members, and I advocate for the girl child through “Scepter and Prima.” I’m especially interested in learning digital transformation and AI driven customer experience solutions to enhance phone-based service delivery and efficiency.