At AsapTickets, I supported customers by phone with flight reservations, travel inquiries, and booking concerns. I handled ticket changes, cancellations, rebookings, and itinerary adjustments.
I researched flight options, fares, airline policies, and alternative routes to help customers find travel solutions suited to their budgets and preferences. I also explained ticket conditions, baggage policies, cancellation terms, and change fees.
At OneSound Higher Impact Partners, I created and edited client documents using Microsoft Office Suite and maintained an organized filing system. I also responded to emails, assisted with meeting materials, and conducted online research.
At Reskill Life Resources, I managed daily team operations and improved workflows through automation. I also established customer service policies and procedures, supported staff with complex inquiries, and coordinated student enrollment and onboarding.
