Looking for a job

ZITA WILIAMS

@zitawiliams

Customer support and sales specialist at ASAP TICKET, helping clients book flights and find suitable travel options.

At ASAP TICKET, I onboard clients, help with flight reservations, and match customers with flight deals and travel options. I also maintain customer records and follow-up schedules using CRM systems and spreadsheets.

At Wilta global limited, I resolved customer inquiries and improved CRM workflows, contributing to faster responses and strong customer satisfaction. At ShopZoneE-commerce, I managed sales team activities and handled marketplace inquiries, order tracking, and returns.

Experience

Work history, roles, and key accomplishments

Customer Care and Sales Representative

ASAP Ticket

Jul 2026 - Oct 2026 (3 months)

Conducted onboarding calls to identify travel needs, assisted with flight reservations, and maintained customer records using CRM systems.

CRM Spreadsheets Customer Service Sales Communication Skills

Sales Manager/ Senior Customer Support Specialist

Glowzi Integrated Services Limited

Jan 2023 - Oct 2025 (2 years 9 months)

Orchestrated executive support, streamlined calendar management, and developed sales strategies. Reduced scheduling conflicts by 95% and planned 20+ travel itineraries with 100% accuracy.

Calendar Management Travel Planning Budget Tracking Sales Strategy Stakeholder Management Market Analysis

Customer Support Associate

Wilta Global Limited

Mar 2021 - Dec 2022 (1 year 9 months)

Resolved 50+ customer inquiries daily, reduced ticket response time by 35%, and achieved 90% first-contact resolution. Mentored new staff and contributed to a 12% increase in MRR.

CRM Customer Service Upselling Cross Selling Data Entry Mentorship Communication Skills

Head of Sales

ShopZone E-commerce

Jun 2019 - Feb 2021 (1 year 8 months)

Managed sales team, order tracking, and product inquiries. Maintained first response under 15 minutes during peak periods and contributed to a 40% drop in packaging-related tickets.

Sales Management Team Leadership Order Management Customer Service WhatsApp Business Communication Skills