Eimear Bonner
@eimearbonner
Fraud Operations Analyst with expertise in fraud detection and analysis.
What I'm looking for
I am a dedicated Fraud Operations Analyst with a strong background in fraud detection, stakeholder reporting, and root cause analysis. Currently, I work at BT Group, where I have successfully contributed to preventing £29.7 million in fraud through meticulous investigation and analysis. My previous experience as a police officer has honed my investigative instincts and attention to detail, making me adept at identifying discrepancies and ensuring compliance with regulations.
In my role at BT Group, I have excelled in investigating potential fraud cases, performing KYC checks, and creating new fraud detection rules that enhance system accuracy. My internship as a Data Analyst at iO Sphere allowed me to develop a Power BI dashboard that improved reporting efficiency for C-suite executives by 17%. I thrive in environments that challenge my analytical skills and allow me to contribute to strategic outcomes.
Experience
Work history, roles, and key accomplishments
Fraud Operations Analyst
BT Group
Jan 2025 - Present (5 months)
As a Fraud Operations Analyst, I investigate potential fraud cases using Excel and internal dashboards, contributing to significant fraud prevention efforts. I perform KYC checks to ensure compliance with AML regulations and have created new fraud detection rules to enhance system accuracy.
Data Analyst (Internship)
iO Sphere
Apr 2024 - Jan 2025 (9 months)
During my internship, I developed a Power BI dashboard by analyzing over 500M rows of sales data, improving reporting efficiency for C-suite. I conducted A/B testing using SQL and Excel, which increased revenue by 20% within three months.
Police Constable
West Mercia Police
Oct 2023 - Apr 2024 (6 months)
As a Police Constable, I cross-referenced digital evidence and financial records to identify fraudulent behavior. I applied my investigative skills to ensure accurate reporting and analyzed intelligence data to detect patterns leading to arrests.
Senior Customer Support
Capita (DfE)
Apr 2022 - Sep 2023 (1 year 5 months)
In my role as Senior Customer Support, I analyzed data sets for over 17,000 schools to monitor compliance and performance trends. I oversaw quality assurance for a team and handled a high volume of inbound and outbound calls.
Maths and English Tutor
Young Acers
Nov 2021 - Apr 2023 (1 year 5 months)
As a tutor, I developed tailored learning plans using diagnostic assessments to prepare students for exams. I focused on improving their performance in Maths and English for ages 7-16.
Education
Degrees, certifications, and relevant coursework
University of Worcester
Bachelor of Arts, Primary Teaching
2020 - 2023
Completed teaching placements in both private and state sectors, developing strong communication, organisational, and problem-solving skills through diverse experiences. Developed analytical and planning skills through lesson design, student progress tracking and performance assessments.
St. Columba's College
Leaving Certificate
2015 - 2017
Completed the Leaving Certificate in 8 subjects including maths and English, demonstrating a strong foundation in essential academic skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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