Kylie Horrell

Coordinated and managed daily appointment schedules for multiple healthcare providers, ensuring optimal patient flow and minimal wait times. Communicated effectively with patients to confirm appointments, reschedule as needed, and address inquiries, providing excellent customer service. Utilized electronic health record systems and scheduling software to accurately document and update patient info

Directed employees in adhering to company policies and procedures, managing daily opening and closing procedures including cash handling and reconciliation. Conducted employment interviews, processed payroll, created schedules, coordinated training, and led staff meetings.

Trained new employees on restaurant standards, menu knowledge, and customer service protocols. Delivered exceptional customer service in a fast-paced sales and service environment, ensuring a pleasant dining experience.

Responsible for overseeing daily restaurant operations, including training new employees, managing inventory, and handling payroll. Managed cash, balanced drawers and safes, and developed new menu items while providing excellent customer service.

Grade: 3.7

Activities and societies: A+ tutoring program

Attended Poplar Bluff Senior High and was part of the A+ tutoring program. Was eligible to complete school a semester early.

Enrolled at Three Rivers College for a year, during which I completed my basic courses. Had to take a break from my college career due to unforeseen circumstances.