Rachel Machado
@rachelmachado
Dedicated culinary manager with strong customer service skills.
United StatesWhat I'm looking for
I am a dedicated industry professional with a strong background in customer service and team management. My experience as a Restaurant Culinary Manager at Outback Steakhouse allowed me to foster a welcoming environment, resolve guest concerns, and train team members to enhance their skills. I take pride in my ability to maintain high standards of food service while ensuring compliance with health and safety regulations.
In my role as a Department Manager at Lowes, I led a team to execute daily operations, providing ongoing coaching and feedback to improve performance. I developed strategies to boost sales and improve operational efficiency, all while maintaining open communication with my team. My commitment to building professional relationships and supporting team development has been key to my success in various fast-paced environments.
Experience
Work history, roles, and key accomplishments
Restaurant Culinary Manager
Outback Steakhouse
Jun 2024 - Present (1 year)
Fostered a welcoming and positive environment, handling guest concerns with professionalism and care. Trained and evaluated team members, managed hiring and onboarding, and maintained accurate inventory to inform purchasing decisions. Ensured full compliance with legal, health, and safety standards, achieving high sales performance.
Department Manager
Lowes
Mar 2023 - May 2024 (1 year 2 months)
Led a team in daily store operations, providing coaching and conducting employee evaluations to improve performance. Developed and implemented strategies to boost sales, reduce shrink, and improve operational efficiency. Managed cash balances, assisted team members during peak hours, and maintained a safe, clean, and well-stocked store environment.
Lead Cashier
Ulta Beauty
Jun 2022 - Mar 2023 (9 months)
Successfully increased business sales by suggesting higher-end items and providing exceptional guest service to boost business goals. Exceeded purchase and transaction goals set by the company, handling finance issues and bank drops. Trained a team of employees and conducted daily check-ins to address performance issues.
Service Professional & FOH Regional Trainer
Olive Garden
Sep 2019 - Jun 2022 (2 years 9 months)
Provided outstanding sales records and collaborated with management to maximize restaurant sales, including teaching under-performing team members. Provided a welcoming environment for guests and exceeded knowledge in all areas of the restaurant. Maintained full compliance with legal, health, and safety regulations, achieving target results by enhancing teaching strategies.
Education
Degrees, certifications, and relevant coursework
JUJohnson and Wales University
Business Management and Marketing
Activities and societies: National Honors Society member
Coursework in Human Resources, Consumer Behavior, Organizational Dynamics, Introduction to Business Management, Advertising and Marketing. Member of the National Honors Society.
Loudon High School
High School Diploma
Grade: 3.9 GPA
Activities and societies: National Honors Society member
Graduated with a 3.9 GPA. Member of the National Honors Society.
Tri-County RVTHS
Technical Certification, Culinary Arts and Restaurant Business Management
Completed technical coursework in Culinary Arts and restaurant business management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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