Jakeline Ramos
@jakelineramos
Bilingual manager with a focus on customer service excellence.
United StatesWhat I'm looking for
I am a dedicated and bilingual manager with extensive experience in the food service industry. Currently, I oversee operations at La Colmena Chicken Shop, where I ensure that day-to-day activities run smoothly, from procurement to front-of-house hospitality. My commitment to excellent customer service and operational efficiency has allowed me to maximize profitability while minimizing waste.
Previously, I served as the Front of House Lead at Mothers Juice Cafe, where I trained new hires and maintained a welcoming environment for patrons. My ability to communicate effectively in both English and Spanish has enabled me to connect with a diverse clientele, ensuring their nutritional needs are met while providing exceptional service. I thrive in fast-paced environments and am passionate about creating memorable dining experiences.
Experience
Work history, roles, and key accomplishments
Manager
La Colmena Chicken Shop
May 2022 - Present (3 years 1 month)
Supervised day-to-day operations from procurement to front-of-house hospitality, ensuring excellent customer service. Tracked inventory and sales to efficiently order supplies, prevent food waste, and maximize profitability by utilizing food and labor costs.
Front of House Lead
Mothers Juice Cafe
Sep 2019 - Present (5 years 9 months)
Facilitated customers in finding smoothies, juices, and active ingredients that met their nutritional goals and dietary preferences. Provided training supervision for front-of-house new hires and maintained a clean and inviting environment for patrons.
Server
Hola Mexican Grill
May 2017 - Present (8 years 1 month)
Efficiently took orders in both English and Spanish, attending to multiple tables without sacrificing service quality. Promoted signature dishes and drinks, and resolved complaints diplomatically, acting as a bridge between guests and management.
Education
Degrees, certifications, and relevant coursework
Redmond High School
High School Diploma, General Studies
Completed high school education, acquiring foundational knowledge across various subjects. Developed essential skills for future academic and professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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