Open to opportunities

Donna Akinola

@donnaakinola

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Strategic Business Relationship Manager | Driving Client Success, Retention, and Business Growth

Canada

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What I'm looking for

I seek a role that fosters collaboration, values client engagement, and offers growth opportunities.

I am a dynamic and client-focused professional with a proven ability to build and manage strategic relationships that drive growth, loyalty, and satisfaction. My expertise lies in client engagement, business development, and stakeholder management, ensuring seamless collaboration between cross-functional teams and aligning client objectives with organizational goals.

Throughout my career, I have successfully managed a diverse portfolio of clients, increasing retention rates and boosting annual revenue through proactive account management and tailored communication strategies. My approach combines strategic planning, clear communication, and a results-driven mindset to cultivate partnerships that lead to long-term success.

I thrive on identifying opportunities, resolving challenges, and creating value for both clients and businesses. My commitment to fostering trust and delivering tailored solutions has allowed me to revitalize dormant accounts and secure long-term renewals, contributing significantly to organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Business Relationship Manager

Current

Stuart Hunt & Associates

Jan 2022 - Present (3 years 4 months)

Serve as the primary liaison for 200+ B2B clients, ensuring service delivery, retention, and growth. Build strong relationships by understanding client goals & industry trends. Handle inquiries, billing, and new business. Drive retention via upselling, onboarding, and performance tracking. Collaborate with internal teams to resolve issues & align strategies while advocating for client needs.

Relationship Building Relationship Management Project Management Retention Strategy Business Development Relationship Development Business Relationship Management Customer Experience Management Strategic Planning B2B Collaboration Customer Success

Account & Sales Coordinator

RED Incentives Inc.

Jan 2021 - Dec 2021 (11 months)

Managed client relationships, ensuring service quality, compliance, and retention. Drove 20% account growth through targeted outreach and value-driven solutions. Delivered data-driven insights to optimize service usage & efficiency. Developed proactive retention strategies to prevent escalations. Strengthened cross-functional collaboration w/sales, operations, and finance to align business goals.