Michelle Okonma

I am a well-qualified Customer Success Manager and Scrum Master with over 6 years of experience in diverse sectors including Banking, E-commerce, Real Estate, and IT. My expertise lies in enhancing operations and solving complex problems, which has enabled me to build lasting relationships with key decision-makers and C-level clients. I am committed to fostering high-performing teams and have a proven track record of driving company success through effective leadership and organizational problem-solving.

In my current role as a Customer Success Manager at Rooted Advisor, I have successfully conducted interviews with business stakeholders, leading to the development of tailored digital transformation strategies. My efforts have resulted in significant improvements in operational efficiency and customer satisfaction. I have also managed multiple projects simultaneously, achieving high client satisfaction rates and increasing client retention through strong relationship management. My background in business analysis and customer support further complements my ability to advocate for customer needs and implement effective solutions.