SWSadik Waithira
@sadikwaithira
Dedicated customer service professional enhancing brand perception.
SwitzerlandWhat I'm looking for
I am a customer service professional dedicated to enhancing the company's public reputation through consistent, reliable support. By focusing on effective communication, efficient resolution, and a customer-first approach, I aim to strengthen brand perception and build long-term customer loyalty.
Currently, I actively manage a diverse portfolio within a decentralized financial platform, making strategic decisions about investments and optimizing returns while minimizing risks. My previous roles have equipped me with the skills to provide high-level customer service, ensuring that every customer interaction reflects the company's commitment to quality, professionalism, and trust.
Experience
Work history, roles, and key accomplishments
TOCustomer Service Professional
Tokenmanagement
Mar 2022 - Present (3 years 3 months)
Actively manage a diverse portfolio within a decentralized financial platform, monitoring asset performance and making strategic investment decisions to optimize returns and minimize risk.
Retail Management Intern
JYSK
Dec 2021 - Dec 2021 (0 months)
Assisted in providing high-level customer service by addressing inquiries, resolving complaints, and offering tailored product recommendations to ensure a positive shopping experience.
Sales Services
WINKENBACHSA
Oct 2021 - Oct 2021 (0 months)
Provided direct sales services to clientele while keeping records of customer interactions and resolving issues in compliance with company values.
Roofing Specialist
PHIDASA
Jun 2021 - Jun 2021 (0 months)
Operated and maintained roofing equipment safely, liaised with clients to ensure satisfaction, and installed roofing and siding for a weatherproof finish.
Education
Degrees, certifications, and relevant coursework
Institut de Formation Professionnelle
Certificate of Attendance, Accounting
2023 - 2023
Completed a Certificate of Attendance in Accounting, focusing on essential accounting principles and practices.
CPNE/CIFOM
Certificate, Commercial Finance
2022 - 2022
Achieved a Certificate in Commercial Finance, covering key aspects of finance and its application in business.
LaChaux-de-Fonds
Diploma, French Studies
2019 - 2019
Earned a Diploma in French Studies and Apprenticeship learning, emphasizing language skills and practical experience.
Tech stack
Software and tools used professionally
Availability
Location
SwitzerlandAuthorized to work in
Job categories
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