Renato Galveia
@renatogalveia
Versatile professional with solid experience in sales and customer support.
What I'm looking for
I am a versatile and customer-oriented professional with solid experience in sales, sports coaching, and customer support. My journey has allowed me to develop a keen ability to deliver high-quality service while efficiently managing tasks. I thrive in environments where I can promote exceptional customer experiences and foster loyalty.
Throughout my career, I have held various roles, including Product Support and Sales Associate at FNAC, where I managed department operations and promoted services. My experience as a Personal Trainer and Client Support Specialist has equipped me with the skills to customize fitness plans and provide ongoing support, ensuring client satisfaction and improved results.
With a strong educational background in Sports and Physical Activity, complemented by certifications in customer service and IT support, I am committed to continuous improvement and proactive problem-solving. I am eager to leverage my skills in a dynamic role that values customer engagement and service excellence.
Experience
Work history, roles, and key accomplishments
Product Support and Sales Associate
FNAC
May 2023 - Apr 2025 (1 year 11 months)
Provided customer reception and advice on editorial products. Managed department tasks including merchandising, stock, and restocking.
Physical Education Teacher (1st to 4th grade)
Primary School EB1 Fragosela
Sep 2022 - Jul 2023 (10 months)
Planned and conducted physical education classes, adapting activities to the students' age and motor skills. Adapted lesson plans based on student needs, ensuring that both the educational and emotional support of students were prioritized.
Personal Trainer & Client Support Specialist
Balance Club
Oct 2021 - Feb 2023 (1 year 4 months)
Provided customer support by responding to client inquiries and adjusting fitness plans based on feedback, ensuring personalized and satisfactory experiences. Communicated effectively with clients to ensure tailored and continuous support.
Personal Trainer & Client Support Specialist
Kalorias
Sep 2019 - Oct 2021 (2 years 1 month)
Customized fitness plans and provided excellent customer service, improving client results and loyalty. Delivered high-quality customer support by maintaining ongoing communication with clients, addressing their concerns, and adapting fitness plans to meet their individual needs.
Personal Trainer & Client Support Specialist
Desafio Fit
Oct 2017 - Oct 2019 (2 years)
Developed and adjusted workout routines based on client goals, ensuring a positive customer experience. Addressed client concerns and adapted plans to suit individual needs.
Replenisher Associate
SONAE MC
Mar 2017 - Sep 2018 (1 year 6 months)
Assisted customers with product inquiries while ensuring store organization and product availability. Maintained a well-organized and stocked retail environment.
Education
Degrees, certifications, and relevant coursework
Lusófona University of Humanities and Technologies
Postgraduate, Personal Training
Completed a postgraduate program focused on advanced personal training methodologies and practices. Gained specialized knowledge in exercise science, client assessment, and program design.
Polytechnic Institute of Viseu
Bachelor's, Sports and Physical Activity
Studied sports science, physical education, and activity, gaining a comprehensive understanding of human movement, exercise physiology, and coaching principles. Developed skills in designing and implementing physical activity programs.
Availability
Location
Authorized to work in
Job categories
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