Ronaldo Spring
@ronaldospring
Experienced customer support specialist with multi-level telecom expertise and multilingual communication skills.
SwitzerlandWhat I'm looking for
I am a bilingual customer support specialist with formal Kundendialog EFZ training and six years of experience in telecom contact centers. I progressed from 1st-level mobile support to 2nd-level fixed-line expert roles at Sunrise and Swisscom.
I have strong PC-Kenntnisse and good user-level Microsoft Office knowledge (Word, Excel, PowerPoint), and I am accustomed to handling escalations and supporting direct marketing center operations. My work has focused on reliable, expert technical assistance and clear customer communication.
I communicate fluently in German and Portuguese and have good English skills, and I enjoy delivering patient, solution-oriented service. I am motivated to join a customer-focused telecom or contact-center team where I can grow technical expertise and contribute immediately.
Experience
Work history, roles, and key accomplishments
Fixed-line Support 2nd Level
Sunrise
Aug 2019 - Aug 2021 (2 years)
Served as 2nd-level fixed-line expert, diagnosing complex network faults, resolving escalations and supporting junior staff during apprenticeship progression.
Kundendialog EFZ
Sunrise
Aug 2018 - Aug 2021 (3 years)
Completed Kundendialog EFZ apprenticeship at Sunrise, providing customer support across mobile and fixed-line channels and progressing to 2nd-level support during the program.
Fixed-line Support 1st Level
Sunrise
Aug 2019 - Aug 2020 (1 year)
Handled first-level fixed-line support for residential customers, resolving connectivity and provisioning issues and escalating complex cases when needed.
Mobile Support 1st Level
Sunrise
Aug 2018 - Aug 2019 (1 year)
Provided 1st-level mobile customer support, troubleshooting devices and service issues and resolving requests within apprenticeship duties.
Education
Degrees, certifications, and relevant coursework
SASunrise Communications AG
Eidgenössisches Fähigkeitszeugnis (EFZ), Customer Service
2018 - 2021
Completed a customer dialog apprenticeship (Kundendialog EFZ) with practical experience in telecommunications customer support.
Fachschule Viventa
10. Schuljahr, General Education
2014 - 2017
Attended the 10th school year at Fachschule Viventa focusing on general secondary education and vocational preparation.
Sekundarschule Küsnacht
Sekundarschule, Secondary Education
2014 - 2017
Completed lower secondary education at Sekundarschule Küsnacht and attended classes in Herrliberg.
Primarschule Zürich
Primarschule, Primary Education
2009 - 2014
Completed primary education in Zürich covering foundational subjects and basic competencies.
Tech stack
Software and tools used professionally
Availability
Location
SwitzerlandAuthorized to work in
Job categories
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