Open to opportunities

Luna Schacher

@lunaschacher

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Retail professional with expertise in customer service and sales strategies.

Switzerland

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What I'm looking for

I seek a dynamic role in customer service where I can leverage my skills and grow professionally.

I am a dedicated retail professional with a Swiss Certificate of Competence, specializing in consumer electronics. With three years of experience at Swisscom World Shop, I have honed my skills in customer advice and consultation, both in-store and via telephone. My bilingual proficiency in German and French allows me to connect with a diverse clientele, ensuring tailored solutions that meet their unique needs.

In addition to my retail experience, I have a background in the iGaming industry, where I worked as a Customer Service Agent. My role involved handling inquiries through live chat and email, collaborating with internal teams to resolve issues, and maintaining high service standards. I am well-versed in back-office tasks and have experience with tools like Zendesk, which enhances my ability to provide efficient support.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

The Multiple Group

Apr 2024 - May 2024 (1 month)

Provided customer support in the iGaming industry, handling inquiries via live chat and email in German and English. Collaborated with internal teams to resolve issues and ensure high service standards.

Customer Support Zendesk Live Chat Collaboration Quality Assurance KYC Fraud Prevention

Retail Professional

Swisscom World Shop

Feb 2021 - Apr 2024 (3 years 2 months)

Worked as a Retail Professional specializing in consumer electronics, providing expert customer advice and consultation in both French and German. Developed skills in B2B and B2C sales strategies and tailored solutions for corporate clients.