Luna Schacher
@lunaschacher
Retail professional with expertise in customer service and sales strategies.
What I'm looking for
I am a dedicated retail professional with a Swiss Certificate of Competence, specializing in consumer electronics. With three years of experience at Swisscom World Shop, I have honed my skills in customer advice and consultation, both in-store and via telephone. My bilingual proficiency in German and French allows me to connect with a diverse clientele, ensuring tailored solutions that meet their unique needs.
In addition to my retail experience, I have a background in the iGaming industry, where I worked as a Customer Service Agent. My role involved handling inquiries through live chat and email, collaborating with internal teams to resolve issues, and maintaining high service standards. I am well-versed in back-office tasks and have experience with tools like Zendesk, which enhances my ability to provide efficient support.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
The Multiple Group
Apr 2024 - May 2024 (1 month)
Provided customer support in the iGaming industry, handling inquiries via live chat and email in German and English. Collaborated with internal teams to resolve issues and ensure high service standards.
Retail Professional
Swisscom World Shop
Feb 2021 - Apr 2024 (3 years 2 months)
Worked as a Retail Professional specializing in consumer electronics, providing expert customer advice and consultation in both French and German. Developed skills in B2B and B2C sales strategies and tailored solutions for corporate clients.
Education
Degrees, certifications, and relevant coursework
Swisscom World Shop
Retail Professional, Retail
2021 - 2024
Grade: Swiss Certificate of Competence
Activities and societies: Proficient in back-office tasks (Microsoft Suite), experienced in B2B and B2C sales strategies.
Expert in customer advice and consultation, both in-store and via telephone.
EF International Language Campuses
Course Certificate, Language Studies
2024 - 2024
Grade: B2-1
Successfully completed a full-time course and reached a level of B2-1.
Orientation School
School Education, General Education
2018 - 2021
Gained foundational skills in customer service and retail operations.
Primary School
Primary School Certificate, General Education
2012 - 2018
Completed primary education with a focus on basic skills and knowledge.
Availability
Location
Authorized to work in
Job categories
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