Luna SchacherLS
Open to opportunities

Luna Schacher

@lunaschacher

Retail professional with expertise in customer service and sales strategies.

Switzerland

What I'm looking for

I seek a dynamic role in customer service where I can leverage my skills and grow professionally.

I am a dedicated retail professional with a Swiss Certificate of Competence, specializing in consumer electronics. With three years of experience at Swisscom World Shop, I have honed my skills in customer advice and consultation, both in-store and via telephone. My bilingual proficiency in German and French allows me to connect with a diverse clientele, ensuring tailored solutions that meet their unique needs.

In addition to my retail experience, I have a background in the iGaming industry, where I worked as a Customer Service Agent. My role involved handling inquiries through live chat and email, collaborating with internal teams to resolve issues, and maintaining high service standards. I am well-versed in back-office tasks and have experience with tools like Zendesk, which enhances my ability to provide efficient support.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

SS

Swisscom World Shop

Retail Professional, Retail

2021 - 2024

Grade: Swiss Certificate of Competence

Activities and societies: Proficient in back-office tasks (Microsoft Suite), experienced in B2B and B2C sales strategies.

Expert in customer advice and consultation, both in-store and via telephone.

EF International Language Campuses logoEC

EF International Language Campuses

Course Certificate, Language Studies

2024 - 2024

Grade: B2-1

Successfully completed a full-time course and reached a level of B2-1.

OS

Orientation School

School Education, General Education

2018 - 2021

Gained foundational skills in customer service and retail operations.

PS

Primary School

Primary School Certificate, General Education

2012 - 2018

Completed primary education with a focus on basic skills and knowledge.

Tech stack

Software and tools used professionally

Interested in hiring Luna?

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