DMDonella Marte
@donellamarte
Customer-oriented team leader with excellent communication skills.
United StatesWhat I'm looking for
I am a dedicated customer service representative with a strong focus on resolving issues and promoting high levels of customer engagement. Currently, I work at Maximus Inc., where I interact with customers in a high-volume contact center, providing information and support while ensuring adherence to performance standards and privacy policies.
My previous experience as a Lice Technician at Lice Troopers allowed me to hone my sales and educational skills, as I not only promoted products but also educated clients on effective lice removal methods. Additionally, my role as a receptionist at Forever Young Skin and Hair Spa equipped me with valuable organizational skills and the ability to manage cash and credit procedures efficiently.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Maximus Inc.
Jan 2023 - Present (2 years 6 months)
Interacted with customers to provide information in response to inquiries about programs and services in a high call volume contact center. Recorded customer interactions, by documenting details of inquiries, complaints, comments and actions taken with the use of multiple systems. Followed standard operating procedures to ensure consistency and accuracy.
Lice Technician
Lice Troopers
Sold and promoted company products to customers. Performed checks for head lice and used proven methods to remove the lice. Educated clients on lice removal follow-up treatments.
Receptionist
Forever Young Skin and Hair Spa
Performed opening and closing duties involving cash and credit procedures. Completed and uploaded weekly stock count of all used salon products.
Education
Degrees, certifications, and relevant coursework
Queensborough Community College
Associate in Science, Psychology
Currently pursuing an Associate in Science degree in Psychology. Gaining knowledge in psychological principles and research methods.
Harry S Truman High School
High School Diploma, General Studies
Completed high school education, earning a diploma in July 2020. Developed foundational academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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