Dominique Hayes
@dominiquehayes
I resolve high-volume customer issues through empathetic remote support across phone, email, chat, and CRM platforms.
United StatesWhat I'm looking for
I've provided remote technical support at Moultrie, troubleshooting trail camera connectivity while managing 75+ inbound calls daily and meeting call quality, handle-time, and customer satisfaction metrics.
At Golden Customer Care, I supported customers across phone, email, and online channels, improved first-call resolution through active listening, and recommended products and services based on customer needs.
Previously, at Riverside Drive In, I resolved escalations, managed delinquent accounts, reduced customer wait times, and maintained customer satisfaction scores above 90% as a recognized top performer. I bring 10+ years of customer-facing experience, including 3+ years working remotely, with hands-on experience in Zendesk, Salesforce, NetSuite, and Oracle.
Experience
Work history, roles, and key accomplishments
Call Center Representative
Moultrie
May 2025 - Jan 2026 (8 months)
Provided remote technical support for trail camera connectivity and troubleshooting. Managed an average of 75+ inbound customer calls daily while maintaining professionalism and efficiency.
Education
Degrees, certifications, and relevant coursework
East Bernard ISD
High School Diploma, General Studies
Completed high school education at East Bernard ISD.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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