Essence Wright

I am a motivated and adaptable professional with over three years of experience in delivering high-quality customer service in remote work environments. My proven ability to communicate effectively and manage time independently has allowed me to resolve customer issues with empathy and efficiency. I thrive in self-directed roles and bring a proactive approach to problem-solving, customer satisfaction, and team collaboration across virtual settings.

In my previous role as a Remote Support Specialist, I provided timely and effective technical support to customers through various channels, including phone, email, and chat. I diagnosed and resolved software, hardware, and connectivity issues while guiding users through troubleshooting steps. My commitment to excellence is reflected in my ability to meet or exceed key performance indicators, such as customer satisfaction scores and response times.

As a Customer Service Representative at Western & Southern Financial Group, I collaborated with cross-functional teams to resolve complex customer issues while adapting quickly to new tools and workflows. My experience with remote desktop tools and CRM platforms has equipped me with the skills necessary to excel in dynamic environments.