Josh Harris
@joshharris
I resolve customer issues quickly through empathetic, high-volume support.
United StatesWhat I'm looking for
At Golden Customer Care, I resolve 91% of customer issues on first contact while managing high volumes of calls and emails. I document interactions in CRM software, troubleshoot product and service issues, investigate billing discrepancies, and collaborate with teams to deliver timely resolutions.
Previously, at Alorica, I supported customers through live chat, email, inbound and outbound calls, appointments, transactions, account management, and technical support. I also train teammates, contribute knowledge-base resources, and identify improvements that strengthen customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Golden Customer Care
Sep 2023 - Present (3 years)
Provided exceptional customer service by addressing inquiries, concerns, and complaints, resolving 91% of issues on first contact. Managed high volume of calls and emails, utilized CRM software, and assisted in training new team members.
Education
Degrees, certifications, and relevant coursework
Windham High School
GED, Automotive Technology
2015 - 2015
Completed GED and studied automotive technology.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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