Open to opportunities

Dom Bridgett

@dombridgett

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Experienced Technical Support Specialist transitioning to Customer Service Manager.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my technical expertise and customer service experience to enhance team performance and drive customer satisfaction.

I am a dedicated professional with a strong background in technical support and customer service, currently transitioning into a managerial role. My experience as a Voter Data Analyst at ProGeorgia has equipped me with the skills to manage data workflows and enhance voter engagement through effective project execution. I successfully led initiatives that resulted in a 20% increase in voter engagement and improved partner efficiency by 25% through training and collaboration.

Previously, I excelled as a Technical Support Specialist at Rippling, where I maintained a 95% customer satisfaction rating while resolving complex technical issues. My ability to troubleshoot and optimize processes has consistently ensured operational excellence. I have a proven track record of improving customer satisfaction and driving sales, as demonstrated during my time at Best Buy, where I generated over $1M in revenue through tailored solutions and cross-departmental collaboration.

Experience

Work history, roles, and key accomplishments

Current

Voter Data Analyst

Current

ProGeorgia

Jun 2024 - Present (2 years)

Managed data workflows and operational processes for voter outreach initiatives, specializing in project execution, partner collaboration, and data-driven decision-making to enhance campaign efficiency and effectiveness. Spearheaded the GOTV project, creating and managing outreach tools like GetThru and Open VPB, directly contributing to a 20% increase in voter engagement across campaigns.

SQL GetThru Open VPB Data Analysis Project Management Partnering Data Driven Decision Making Campaign Management

Technical Support Specialist

Rippling

Mar 2023 - Present (3 years 3 months)

Owned and executed technical workflows to support COBRA and FLEX benefits, specializing in troubleshooting, process optimization, and collaborative problem-solving to ensure operational excellence and client satisfaction. Maintained a 95% CSAT rating over a year while closing 45-60 tier 3 difficulty cases weekly with an average time to first response under 3 hours, ensuring timely and effective su

Troubleshooting Process Optimization Technical Support Confluence SaaS Problem Solving Workflow Management CSAT

Tier 1 Tech Support

Asurion

Sep 2020 - Present (5 years 9 months)

Provided technical support for mobile devices, resolving complex issues and enhancing customer satisfaction in a fast-paced environment. Achieved a 91% issue resolution rate by troubleshooting and resolving technical problems across a range of mobile devices, ensuring swift and accurate solutions.

Technical Support Customer Satisfaction Claims Processing Insurance Sales Customer Service Problem Solving Communication

ATT Mobile Expert

Best Buy

Oct 2016 - Present (9 years 8 months)

Drove sales and customer satisfaction by using technical expertise and collaborating across departments to deliver tailored solutions, contributing to organizational success. Generated $1M+ in revenue by creating custom packages and leveraging cross-departmental collaborations to enhance customer satisfaction.

Sales Customer Satisfaction Technical Expertise Mentoring Device Training Revenue AT&T Systems Sales Strategies