DMarkus UserDU
Open to opportunities

DMarkus User

@dmarkususer

Dedicated customer service professional with strong problem-solving abilities.

United States

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth and development.

I am a committed and hands-on team player with a passion for building strong relationships with peers and customers. My experience in administrative environments has honed my customer service skills and problem-solving abilities, making me highly efficient in addressing client needs and concerns.

Currently, I work as a Customer Service Insurance Agent at USAA, where I effectively assist members with their insurance inquiries and provide expert advice on various insurance products. My role requires clear communication, empathy, and a strong understanding of risk assessment, which I excel at. I have also gained valuable experience in event coordination and sales, further enhancing my ability to manage projects and foster positive client interactions.

Experience

Work history, roles, and key accomplishments

US
Current

Customer Service Insurance Agent

USAA

Jan 2025 - Present (5 months)

Responsible for answering member calls, addressing inquiries, and assisting with account issues. Processed payments and provided expert advice on insurance products, ensuring members are well-informed about their coverage options.

NO

Delivery Associate

Nordstrom

Nov 2024 - Dec 2024 (1 month)

Coordinated shipping operations, packaged orders, and ensured timely delivery of products. Developed alternate plans to address shipping emergencies and maintained organization in a fast-paced environment.

WP

Sales Representative

White Knight Pest

May 2023 - Aug 2023 (3 months)

Promoted and sold pest control products by engaging with customers. Maintained records of interactions and developed strong communication to build rapport and foster customer relationships.

TU

Event Coordinator

Texas A&M University

Dec 2021 - May 2023 (1 year 5 months)

Coordinated events, managed logistics, and supervised volunteers. Developed programs in collaboration with other universities and ensured client satisfaction through effective communication and planning.

Education

Degrees, certifications, and relevant coursework

Texas A&M University San Antonio logoTA

Texas A&M University San Antonio

Bachelor of College Health and Education, Health and Education

Bachelor of College Health and Education with a focus on Pre-Physical Therapy. Developed a strong foundation in health education and physical therapy principles.

Tech stack

Software and tools used professionally

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DMarkus User - Customer Service Insurance Agent - USAA | Himalayas