DUDMarkus User
@dmarkususer
Dedicated customer service professional with strong problem-solving abilities.
United StatesWhat I'm looking for
I am a committed and hands-on team player with a passion for building strong relationships with peers and customers. My experience in administrative environments has honed my customer service skills and problem-solving abilities, making me highly efficient in addressing client needs and concerns.
Currently, I work as a Customer Service Insurance Agent at USAA, where I effectively assist members with their insurance inquiries and provide expert advice on various insurance products. My role requires clear communication, empathy, and a strong understanding of risk assessment, which I excel at. I have also gained valuable experience in event coordination and sales, further enhancing my ability to manage projects and foster positive client interactions.
Experience
Work history, roles, and key accomplishments
Customer Service Insurance Agent
USAA
Jan 2025 - Present (5 months)
Responsible for answering member calls, addressing inquiries, and assisting with account issues. Processed payments and provided expert advice on insurance products, ensuring members are well-informed about their coverage options.
Delivery Associate
Nordstrom
Nov 2024 - Dec 2024 (1 month)
Coordinated shipping operations, packaged orders, and ensured timely delivery of products. Developed alternate plans to address shipping emergencies and maintained organization in a fast-paced environment.
Sales Representative
White Knight Pest
May 2023 - Aug 2023 (3 months)
Promoted and sold pest control products by engaging with customers. Maintained records of interactions and developed strong communication to build rapport and foster customer relationships.
Event Coordinator
Texas A&M University
Dec 2021 - May 2023 (1 year 5 months)
Coordinated events, managed logistics, and supervised volunteers. Developed programs in collaboration with other universities and ensured client satisfaction through effective communication and planning.
Education
Degrees, certifications, and relevant coursework
TATexas A&M University San Antonio
Bachelor of College Health and Education, Health and Education
Bachelor of College Health and Education with a focus on Pre-Physical Therapy. Developed a strong foundation in health education and physical therapy principles.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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