Michaela GreathouseMG
Open to opportunities

Michaela Greathouse

@michaelagreathouse

Dedicated insurance professional with strong organizational and problem-solving skills.

United States
Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities in customer service.

I am a dedicated and well-organized individual with a passion for providing excellent customer service in the insurance industry. With experience in handling service calls and managing customer policies, I have developed strong problem-solving skills that allow me to meet monthly premium goals effectively. My background includes working as an Agent at American Family Insurance, where I successfully engaged with potential customers and updated existing policies.

In my role as a Service Advisor at Vandevere Chevy, I honed my multitasking abilities by managing incoming and outgoing calls to schedule service appointments. My commitment to professionalism and teamwork has consistently contributed to positive customer experiences. I hold a Property & Casualty Insurance License, along with certifications in cosmetology and STNA, showcasing my diverse skill set and adaptability in various roles.

Experience

Work history, roles, and key accomplishments

TS
Current

Service Representative

The Agent Insurance Services

Feb 2024 - Present (1 year 5 months)

Serviced incoming calls, endorsed customer policies, and successfully upsold coverages and other lines of business. Met monthly premium goals consistently.

VC

Service Advisor

Vandevere Chevy

Jan 2022 - Present (3 years 6 months)

Handled incoming phone calls to schedule service appointments and made outbound calls for appointment reminders. Ensured smooth scheduling operations for the service department.

Education

Degrees, certifications, and relevant coursework

RC

R. G. Drage Career Technical Center

Vocational Training, Career Technical Education

2016 - 2018

Attended a career technical center to gain specialized skills and practical experience. Focused on developing professional competencies relevant to future career paths.

MS

Minerva High School

High School Diploma, General Studies

2014 - 2018

Completed high school education, gaining foundational knowledge and skills. Participated in various academic and extracurricular activities.

Tech stack

Software and tools used professionally

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Michaela Greathouse - Service Representative - The Agent Insurance Services | Himalayas