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Djuan Stephens

@djuanstephens

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Customer service professional with a strong background in hospitality.

Jamaica

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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills and creativity while contributing to a positive team environment.

My name is Djuan Stephens, and I have a robust background in hospitality, complemented by my experience in customer service and design. Over the years, I have honed my skills in providing exceptional service, ensuring that every guest's experience is memorable and enjoyable. My time as a Customer Service Associate at Collective Solution and as a Customer Service Expert at Teleperformance has equipped me with the ability to resolve issues efficiently while maintaining a positive attitude.

In addition to my customer service expertise, I have also worked as a designer for Shopify and Teespring, where I developed creative designs and interacted with customers daily. My diverse skill set includes problem-solving, communication, and adaptability, which I believe are essential for thriving in any dynamic work environment. I am eager to bring my dedication and passion for service to a new team and contribute to the success of the organization.

Experience

Work history, roles, and key accomplishments

Customer Service Expert

Teleperformance

May 2024 - Oct 2024 (5 months)

Worked as a Customer Service Expert, providing exceptional service and support to customers while resolving complex issues.

Customer Service Problem Solving Communication Critical Thinking

Customer Service Associate

Collective Solution

Sep 2022 - Jun 2023 (9 months)

Served as a Customer Service Associate, addressing customer inquiries and resolving issues to enhance customer experience.

Customer Service Communication Problem Solving

Designer

Teespring

Feb 2021 - Dec 2022 (1 year 10 months)

Designed various products for Teespring, focusing on creativity and customer satisfaction through innovative designs.

Design Creative Customer Satisfaction Communication Problem Solving

Designer

DJ Designs

Sep 2019 - Dec 2022 (3 years 3 months)

As a Designer at DJ Designs, I created designs for various products and interacted with customers daily, ensuring their needs were met and expectations exceeded.

Design Communication Problem Solving

Virtual Assistant

Freelancer

Sep 2019 - Feb 2021 (1 year 5 months)

Provided virtual assistance, managing schedules, emails, and various administrative tasks to support clients effectively.

Administrative Support Communication Time Management Problem Solving

Data Entry Clerk

Freelancer

Sep 2019 - Feb 2021 (1 year 5 months)

Worked as a Data Entry Clerk, managing and inputting data efficiently while ensuring accuracy and attention to detail.

Data Entry Attention To Detail MS Office Time Management

Education

Degrees, certifications, and relevant coursework

Montego Bay Community College

Associate Degree, General Studies

2020 - 2022

Pursued an Associate Degree, gaining knowledge and skills relevant to the field of study.

Rusea's High School

High School Diploma, General Education

2015 - 2020

Completed secondary education with a focus on core subjects including English Language, English Literature, Mathematics, Geography, and Social Studies.