Open to opportunities

devanese johnson

@devanesejohnson

Message

Dedicated customer service representative with a passion for helping others.

Jamaica

Message

What I'm looking for

I am looking for a role in a supportive environment that values teamwork and offers opportunities for growth.

My name is Devanese Johnson, and I am a dedicated customer service representative with over a year of experience in the field. I have honed my skills at Sutherland Global BPO, where I developed a strong ability to assist customers effectively and efficiently. My passion for customer service drives me to ensure that every interaction leaves a positive impact.

In addition to my professional experience, I have a solid educational background, having completed my CAPE studies at Alphansus Davis High. I am eager to leverage my skills and knowledge in a dynamic work environment where I can contribute to team success and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Sutherland Global BPO

Served as a Customer Service Representative for 13 months, addressing customer inquiries and resolving issues efficiently. Maintained a high level of customer satisfaction through effective communication and problem-solving.

Customer Service Problem Solving Communication Conflict Resolution Data Entry

Supermarket Assistant

Pricegill Supermarket

Assisted customers with their shopping needs and managed transactions for a period of two months. Contributed to maintaining an organized and clean store environment.

Stock Management Teamwork Retail Operations

Education

Degrees, certifications, and relevant coursework

Alphansus Davis High

CAPE, Humanities and Social Sciences

Completed advanced level studies in Caribbean Studies, Sociology, and Tourism. Gained a comprehensive understanding of regional issues and social structures.

Knox College High School

CXC, General Studies

Achieved passes in various subjects including Mathematics, English, History, Theatre Arts, Social Studies, and Religious Education. Developed foundational knowledge across multiple disciplines.