Dj Rabin

Delivered non-voice customer support handling account access, authentication, billing, payments, and complex service inquiries while maintaining high customer satisfaction. Troubleshot technical and operational concerns efficiently, ensuring inquiries were updated and resolved within established service levels (SLAs). Supported internal operations by assisting with peer coaching, quality assurance

Handled real-time messaging support for a high-volume global e-commerce platform, managing after-sales inquiries, shipment status tracking, logistics concerns, and refund processing. Earned a promotion to Tier 2 Specialist within one month based on top-tier performance metrics and an ability to resolve escalated, multi-faceted customer issues. Collaborated with cross-functional internal stakeholde

Chat / Email Support

Provided written support via chat and email for an international user base, resolving account, billing, subscription, and fraud prevention concerns. Conducted structured root-cause troubleshooting to deliver clear, accurate, and solution-oriented responses on initial contact. Maintained high Quality Assurance (QA) and Customer Satisfaction (CSAT) scores by upholding professional and empathetic wri

Developed customized lesson strategies to enhance students' English language proficiency, written clarity, and real-world conversation skills. Evaluated learner performance and provided detailed, constructive feedback to support individualized growth targets.

MMA degree in Animation from CIIT College of Arts and Technology Inc.