Open to opportunities

Rittika Paul

@rittikapaul

Message

Guest service professional with strong operations, guest-relations, and pre-opening hospitality experience.

India

Message

What I'm looking for

I seek a guest-facing operations role in a collaborative, service-oriented organization where I can apply pre-opening, reporting and guest-relations skills and grow into leadership.

I am a hospitality professional with multi-country experience across guest services, operations, and pre-opening projects, including roles in Kuwait, Qatar, Mauritius and India. I have delivered strong guest relations, upselling, reporting and administrative support while working in international hotel and gallery environments.

I have led exhibition operations, coordinated logistics and catering, trained on audits (BSA, ISRA), prepared guest-satisfaction reports, handled payroll and sales, and worked with property management systems including Opera, Micros and CRM tools. I thrive in guest-focused roles that require calm problem solving, teamwork and operational attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Sr. Operation Executive

Current

Sanchit Art

May 2025 - Present (7 months)

Manage gallery operations and sales, coordinate exhibitions including catering and logistics, liaise with artists on projects, and handle administrative tasks including payroll.

Gallery Operations Event Coordination Vendor Management Artist Relations Payroll Administration Logistics

Guest Experience Expert

Marriott Executive Apartments

Mar 2023 - Mar 2025 (1 year 11 months)

Supported pre-opening activities, performed property snagging and simulations, managed check-in/check-out and concierge services, and produced guest satisfaction and operational reports.

Guest Relations Concierge Services Check Out Reporting GxP

Guest Service Agent

Millennium Plaza Doha

May 2022 - Jan 2023 (8 months)

Handled multi-line telephone enquiries, managed guest relations and check-in/check-out, and executed upselling to enhance revenue and guest experience.

Guest Relations Check Out Upselling Customer Service Communication

Product Specialist

Think and Learn Pvt. Ltd. (BYJU'S)

Jul 2021 - Apr 2022 (9 months)

Managed customer interactions via phone, handled irate customers and complaints, and supported resolution to improve customer satisfaction.

Customer Service CRM Communication Escalation Management Sales Support

Guest Service Associate

Sheraton Grand Chennai Resort and Spa

Jul 2019 - Apr 2021 (1 year 9 months)

Assisted guests with registration and reservations, managed transactions including foreign currency, coordinated in-room dining and service delivery, and implemented guest service improvements from feedback.

Registration Reserving In Room Dining Coordination Service Recovery