At VIRTUALBINZ, I provide L1/L2 technical support for a relief pharmacy staffing application, helping customers with application issues, account access, and troubleshooting. I also support e-commerce customers with orders, refunds, replacements, and delivery concerns across multiple marketplaces.
Previously, at TELEPERFORMANCE, I supported Hilton Hotels guests worldwide through voice and live chat, handling reservations and hotel service inquiries. At PALASH REGENCY, I assisted guests with front desk requests, reservations, and check-in and check-out procedures.
