Remote Customer Support (Chat/Email)
Backend / Operations Specialist
PP
Looking for a job
Preeti Preeti
@preetipreeti2
Customer Support & Operations Specialist | 3.5+ Years in Global MNCs | Remote-Ready
IndiaWhat I'm looking for
I am a customer support and operations professional with 3.5+ years of experience working with leading MNCs like Amazon, R1RCM, IGT (Expedia), and Google Ads projects. I have supported US/UK clients across voice, chat, email, and backend processes, delivering efficient and empathetic solutions that enhance customer satisfaction and business outcomes.
I specialize in chat/email support, backend operations, and virtual assistance. My focus is on delivering high-quality service with attention to detail, process compliance, and strong communication skills. I am seeking remote opportunities where I can contribute to customer success, streamline workflows, and grow in international markets while working in a collaborative, innovative environment.
Experience
Work history, roles, and key accomplishments
AIAssisted global customers via chat/email and calls, ensuring timely resolution.
Kindle Operations- Troubleshooting for Amazon Devices & handling Digital content queries.
Processed backend support tasks with 100% adherence to SLAs.
Recognized for consistently meeting KPIs in response time and customer satisfaction.
AMHandled US retail order management including tracking, replacements, refunds, and ticket creation using internal CRM tools for a contractual retail operations role.
RI
Sr. Analyst
RIRCM
Jul 2022 - Aug 2023 (1 year 1 month)
Managed AR follow-up, claim adjustments, and denial resolutions for US federal and commercial medical claims, improving collections and claim accuracy.
IS
Sr. Process Associate
IGT Solutions
May 2021 - Jul 2022 (1 year 2 months)
Assisted customers with travel arrangements for Expedia, handling PNR creation, cancellations, and refunds while supporting clients via Sabre and Amadeus GDS platforms.
WN
Account Strategist
WNS
Jun 2019 - Dec 2019 (6 months)
Managed Google AdWords accounts for US clients, developing campaigns and recommending strategies to maximize ROI over a 7-month contractual engagement.
Education
Degrees, certifications, and relevant coursework
CB
CBSE Board
Higher Secondary Certificate, Higher Secondary
Completed Higher Secondary education under the CBSE Board in 2011.
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
700k-900k INR
Job categories
Interested in hiring Preeti ?
You can contact Preeti and 90k+ other talented remote workers on Himalayas.
Message PreetiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
