Gittuz4545 P

Acted as a point of contact for staff, partners and travelling clients, handling requests by email and phone and following each through to resolution. Managed calendars and coordinated internal and external meetings, interview scheduling and travel arrangements.

Analysed market and competitor pricing in Excel and prepared performance reports that informed management decisions. Coordinated with partners and cross-functional teams, covering scheduling, logistics, materials and follow-up on actions.

Processed billing invoices for major clients, including Wells Fargo and U.S. Bank, with accuracy and on-time delivery. Resolved billing issues promptly, managed vendor relationships and supported automation initiatives.

Supported Amazon sellers and merchants by phone and email, resolving inquiries and service issues while meeting performance metrics. Resolved product listing, pricing and catalog issues, guiding customers through step-by-step fixes.

Handled reservations, ticketing and flight changes on Worldspan GDS, giving customers accurate fare quotes and flight information. Communicated clearly with customers during delays and cancellations, coordinating with airport teams to resolve disruptions.

Managed frequent flyer memberships and passenger queries; assisted with ticketing and bookings.

Supervised front desk staff, guest relations, reservations and billing.

Provided passenger service and safety; completed Dangerous Goods and Airline Safety training.

Pursued a Post-Graduate Diploma in Human Resource Management from Indira Gandhi National Open University from 2013 to 2015.

Completed a Bachelor of Science in Hotel Management and Catering Science from Bharathiar University from 1999 to 2002.