@divyakakkar
Customer service representative at Driven Brands who created 10 customer email scripts adopted company-wide.
CanadaAt Millennium 1 Solutions, I resolved more than 300 customer inquiries weekly and earned a 97% average customer satisfaction rating. I also created 10 customer service email scripts adopted for company-wide customer interactions.
At Driven Brands, I handled inbound calls, identified customer concerns, and provided prompt solutions. My experience includes supporting Internet, TV, and telephone customers at Nordia, along with customer service and sales roles at A&W and Petro-Canada.
Work history, roles, and key accomplishments
Driven Brands
Jul 2024 - Aug 2025 (1 year 1 month)
Handled inbound customer calls, identified concerns, and provided prompt solutions while maintaining high service standards. Collaborated with the contact centre team and maintained accurate customer information in internal systems.
Nordia
Feb 2022 - Dec 2023 (1 year 10 months)
Responded to customer requests for Internet, TV, and telephone products, providing clear assistance and recommending appropriate solutions. Accurately managed customer information in client databases and resolved concerns promptly.
Millennium 1 Solutions
Nov 2021 - Feb 2022 (3 months)
Resolved 300+ customer inquiries weekly via phone and email, achieving a 97% satisfaction rating. Created 10 email scripts adopted company-wide and built strong customer relationships.
A&W
Jul 2020 - Sep 2021 (1 year 2 months)
Provided customer service and supported a positive work environment. Assisted team members in achieving goals and maintaining service standards, earning Employee of the Month twice.
Petro-Canada
Jun 2019 - Jul 2020 (1 year 1 month)
Handled daily customer inquiries and complaints, earning a 100% Mystery Shopper score. Reconciled daily sales and used consultative selling to exceed sales targets by 100%.
Degrees, certifications, and relevant coursework
Post Graduate Diploma, Cyber Security & Computer Forensics
2019 - 2021
Completed a Post Graduate Diploma in Cyber Security & Computer Forensics from Lambton College from 2019 to 2021.
Bachelor of Technology, Technology
2010 - 2014
Earned a Bachelor of Technology from Ferozepur College of Engineering & Technology from 2010 to 2014.
Software and tools used professionally
CanadaYou can contact divya and 600K+ other talented remote workers on Himalayas.
Message divyaSign up now and join over 1,000,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 1,000,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Join the remote work revolution
Himalayas is the best remote job board. Join over 1,000,000+ job seekers finding remote jobs at top companies worldwide.
garvit jain
Technical Support Representative, Teleperformance
Adedayo Adebowale
Technical Support Advisor, Apple
Scott Zimmerman
Customer Service Specialist, Concentrix Solutions Canada
Aaron Nathan
HealthCare Customer Service Advisor, Carewell
Akshitha Pasula
Technical Support & Customer Service Representative, Rogers
Nithya Vellingiri
Customer Service Representative, Petro Canada
bryen pickering
Customer Service Representative, Namawell
Alain Shyaka
Customer Inquiries Support, Answer 365
Hetvi Khirsaria
Client Support & Quality Analyst, TELUS Digital
Karan Grewal
Customer Service Associate, The Home Depot